vNetCard™ Support Guide

Overview

The Support Guide is designed to help customers work confidently inside the vNetCard™ ecosystem. Use it as your reference for CRM portal access, mobile app access, management portal access, lead notifications, and support-related questions.

This guide is especially helpful for customers who want to make approved minor updates, understand where leads appear, or know the correct support channel to use for changes, questions, or enhancement ideas.

CRM Portal Access

To access your vNetCRM™ portal from your desktop, visit app.vnetcrm.com.

Mobile Access

You can access your CRM on your mobile device using the LeadConnector app. This is highly recommended so you can receive lead notifications quickly and manage your contacts while away from your desktop.

• iPhone / iOS: Download LeadConnector for iPhone
• Android: Download LeadConnector for Android

Once logged in, you can access supported CRM tools, including your contacts and other account features available through the app.

Lead Capture

All leads captured through the Exchange Info and Refer a Friend options are stored in the Contacts section of your CRM portal, but only after the form is fully completed and submitted.

1. The person taps Exchange Info or Refer a Friend.
2. They complete the form.
3. They submit the form.

When a lead successfully submits one of these forms, the vNetCard™ owner will receive an email notification. If the LeadConnector app is installed, the owner should also receive a push notification there as well.

To get the best results, check your Contacts section regularly and follow up with new leads quickly.

Manage My vNetCard™

To access the Manage My vNetCard™ area, go to the management portal and enter your vNetCard™ management credentials on the right side of the page.

• Management portal: https://viewinfo.me/customer/#/login/qf3qw
• These credentials are different from your CRM portal login.
• If this is your first time logging in, or if you do not know your management password, use the Forgot Password option. Customers can receive an email with their login credentials that way.
• This area is intended for approved minor updates, such as contact detail changes and other limited edits.

vNetCard™ Admin

This section applies mainly to customers that have team-member vNetCards with consistent or shared content across multiple cards. It may not apply to customers who only have an individual vNetCard™ with no shared team content.

Each company with a team-card setup should assign a vNetCard™ admin. This person should serve as the primary contact for approved card updates and company-wide content consistency.

• Manage approved updates to shared custom tab content
• Coordinate company-wide content changes
• Help maintain consistency across team-member cards
• Contact support when assistance is needed

For help with custom tabs, support questions, or approved content updates, contact [email protected].

Help & Support

If you need help with your vNetCard™, several support options are available.

• Main support email: [email protected]
• 24/7 live support: Available when logged into the CRM portal through the blue support icon in the bottom right corner
• Help & Support section: Available inside the portal and still being updated with additional information
• Enhancement requests: Email [email protected] with ideas or feature requests. Your feedback is valuable and helps us continue improving the vNetCard™ experience.